FAQ - Artfully Charmed

Frequently Asked Questions (FAQ)

1. What types of products do you sell at Artfully Charmed?

At Artfully Charmed, we specialize in handmade pet accessories such as ceramic bowls and dishes along with leashes, collars, waste bag holders made from a variety of fabrics. Our products are lovingly crafted with care and attention to detail.

2. How long does it take to receive my order?

Our processing time varies depending on the item and current demand. Typically, orders are processed and shipped within 3-5 business days. Custom orders could take longer. Once shipped, delivery times may vary based on your location and chosen shipping method.

3. Do you accept custom orders?

Yes, we love bringing our customers’ creative visions to life! We offer custom orders for certain products, such as personalized collars and leashes. Please contact us directly to discuss your custom order needs.

4. What is your return policy?

We accept returns within 14 days from the date of receiving the item, but only if the item is damaged upon arrival. Custom orders are not eligible for returns or refunds. For more information, please refer to our Returns and Refunds Policy.

5. How do I initiate a return or exchange?

To initiate a return or exchange, please email us at returns@artfullycharmed.com with photo proof of the damaged item. We will review your request and provide further instructions on how to proceed.

6. Do you offer international shipping?

At this time, we only offer shipping within the United States and Canada. We hope to expand our shipping options in the future to include international destinations.

7. How can I contact customer service for assistance?

For any questions, concerns, or assistance, please don’t hesitate to contact our customer service team at support@artfullycharmed.com. We’re here to help and strive to provide prompt and helpful assistance to all our valued customers.

8. Can I track my order once it has been shipped?

Yes, once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your order and estimated delivery date.

9. Are your products safe for pets?

Absolutely! We prioritize the safety and well-being of pets in everything we do. Our products are crafted from high-quality materials and designed with the comfort and safety of pets in mind.

10. Do you offer wholesale or bulk ordering options?